Collaboration & Communication

Talk less, text more

Meetings were a topic of much discussion long before the pandemic showed we don’t need as many gatherings, at least not in person.

Covid cancelled a lot of in-house meetings, which many employees consider to be unproductive wastes of time.

Instead, many businesses switched their meetings to “Zoom” or other methods.

They have apps for that

Now that offices are reopening, leaders may find it helpful to try instant messaging apps for meetings.

That’s the advice of Tsedal Neeley, a professor of business administration at Harvard Business School.

She says many meetings fail because they are built on the notion that the best way to communicate it verbally.

In an interview with the New York Times, Dr. Neeley offered two questions to consider:

  • Do all the people need to be in the room at the same time?
  • Will people better understand the information through “lean media, which are text-based, or “rich media,” which include nonverbal context)?

She says instant messaging apps can be a good solution. They’re designed for simultaneous participation and they’re mostly text-driven.

And people can participate without being physically present.

Mark Wiener


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