Help Desk

Regardless if you want your onsite team to coordinate all your technical needs through our technical services engineers or if you want to empower your team and have them directly work with our end user help desk, BizCom Global has the solutions. Our trained team is available based in the schedule that you want for your office.

Help Desk

  • BiCom Global’s experienced technicians thoroughly manage business day, after-hours, 24/7   and overflow IT support.
  • BizCom Global’s comprehensive Helpdesk services handle all the technical support issues you can imagine. Your staff an access the BizCom Global helpdesk from instant chat and screen sharing to phone calls.  Our goal: provide quick, no-escalation-required resolutions  a personalized experience.
  • All inbound calls and chats are answered properly by skilled professionals. We  then create full documentation and notify your team about next steps when appropriate.
  • Our Help Desk technicians carefully resolve all issues, including:
  • Email and software log-in complications
  • Recovery of missing or accidentally deleted files
  • Connectivity or network-related issues
  • Disk space, RAM, or related bottlenecks
  • User guidance and general assistance